Shipping policy

 

Digital Products Only

Clay by Mia sells exclusively digital products. We do not ship any physical items. There are no shipping costs, no delivery times to wait for, and no packaging waste — just instant access to your purchase.

How You Receive Your Order

Immediately after your payment is confirmed, you will receive an email with a download link for your purchased files. You can also access your downloads at any time by logging into your Clay by Mia account and visiting your order history.

Supported File Formats

Our digital products are typically delivered in PDF format, which can be opened on any device — desktop, tablet, or mobile — using any standard PDF reader.

Didn't Receive Your Download?

If you did not receive your confirmation email or are having trouble accessing your files, please check the following before contacting us:

• Check your spam or junk folder, as automated emails can sometimes be filtered.

• Make sure the email address used at checkout was entered correctly.

• Try accessing your order directly through your account on our website.

If you are still unable to access your purchase, contact us at info@claybymia.com and we will resolve the issue as quickly as possible.